Support & Contacts

Where to Start

iTransact is your point of contact for all E-Commerce questions. Most questions are answered here on the web site. iTransact’s Market America team can be contacted by sending an email to support@itransact.com During business hours (Mon-Fri 8-5 Mountain), iTransact also offers support via phone at 800.369.6451.

Portal/Shopping Cart

Market America is the designer and builder of your web portal (i.e., your customized Market America web site) and your shopping cart, which allows your customers to shop online at your portal. Market America can be reached at 336-478-4001, option 2.

Payment Gateway/Virtual Terminal

iTransact provides the payment gateway, which relays transaction information (e.g., your customers’ card information and approval/decline responses) between your shopping cart and the credit card processing network. iTransact also provides the virtual terminal, the web equivalent of a credit card “swipe machine.”

Merchant Account

iTransact is also the vendor of your credit card merchant account. It is the merchant account that gives you the authority to accept credit card payments from your customers.

Processing Network/Underwriting Bank

  • For accounts established at or after the July 2002 International Convention: iPayment, Inc. is a service provider for Wells Fargo Bank and utilizes the First Data (FDR/FDC) credit card processing network. iPayment approves and underwrites your merchant account, coordinates movement of your customers’ payments into your checking account, and sends your monthly merchant account statements. iPayment also bills/drafts your fees. If needed, iPayment can be reached at 800-554-4777 or online at www.ipaymentinc.com.
  • For accounts established at or after the February 2002 Leadership School, prior to the July 2002 International Convention: Sage Payment Solutions now owns and services the accounts that were set up with Cornerstone Payment Systems. Sage is a service provider for Harris Bank and these accounts utilize the Visanet (Vital) credit card processing network. Sage coordinates movement of your customers’ payments into your checking account, sends your monthly merchant account statements, and drafts your fees. Sage merchants can view batch and statement information online at www.myvirtualreports.com. If needed, Sage can be reached at 800-261-0240 or by email at merchantfinancialsupport@sagepayments.com.
  • For accounts established prior to the February 2002 Leadership School: Elavon (formerly Nova Information Services) was the credit card processing network. Elavon, however, is no longer compatible with the iTransact/Market America E-Commerce system. Nearly all distributors who had Nova/Elavon have subsequently moved to a compatible provider. If you are still with Elavon, please contact iTransact immediately.