When you submitted your merchant account application, you included a voided check from your checking account. This checking account is where your customers’ credit card payments are deposited and your fees are withdrawn. To use a different checking account, please follow all of the instructions on this page.
If you are closing your old checking account, do not do so until you are certain that the checking account change is complete. Otherwise, you may experience payment and billing problems (such as NSF fees).
You will need to provide a check from the new checking account. If you only have starter checks (counter checks) or no checks for the account, please obtain a letter from your bank stating the account name, the account number, and the bank’s routing number. The letter should be on bank letterhead and signed by a bank representative.
If you accept American Express, please contact them as well (800-528-5200), as they will also need your new checking account info.
Who Is Your Processor?
Most Market America Distributor merchant accounts use iPayment as the processor. (Note that iPayment is not iTransact.) Some accounts, however, use a different processor, e.g., Sage, Elavon, First Data, or Cardservice. Your processor’s name should be listed at the top of your monthly merchant statement. If your processor is not iPayment – or if you cannot determine who your processor is – please contact iTransact for assistance.
iPayment’s Change Request Form
(For iPayment accounts only. Note that iPayment is not iTransact.)
Please go to iPayment’s Forms and Guidelines page and print and complete the DDA Change Form. (Full title: “Bank Account Number for ACH Debits/Credits Change Request Form.”) Some tips on completing the form:
Merchant Name: This is the business name to which your monthly statements are addressed. Note that you may have used your personal name as the merchant name.
Merchant Number: This is the 16-digit number that appears on your iPayment merchant statement. It is not your 5-digit iTransact Gateway ID.
Once you have completed the form and faxed it to iPayment, it is very important that you follow up with iPayment until you’re sure that they have completed the change. Sometimes faxes do not arrive or other problems prevent requests from getting processed, and you do not want to take any chances with something this important. iPayment can be reached at 800-554-4777. Note again that iPayment is not iTransact, so if the checking account does not get changed properly, there is unfortunately little iTransact can do after the fact.
As always, if you have any questions about this process or need assistance with anything related to your iTransact account, please contact iTransact at 801-951-8250.